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Unable to Download Norton™ Security

Install / Uninstall Issues
Unable to Download Norton
Norton Installation Errors
Unable to Update Norton
Uninstall Norton Security
Disable Norton Security
Install Norton Identity Safe
Problem Description:
When installing Norton Security products your download process either hangs or gives a specific error code pop-up such as "Norton Error 8504,104".
Affected Products:
Norton 360; Norton 360 Premier Edition; Norton Internet Security; Norton AntiVirus; Norton Internet Security for Mac; Norton AntiVirus for Mac
Cause of the Problem:
  • Computer is facing some internet connection or networking problem.
  • Proxy server is blocking the download of the Norton software.
  • Conflict with another security software is blocking installation.
  • Computer is infected with a virus that is blocking the download.
Instructions for Fixing the Norton Download Problem :
Step 1 : Check if your internet connection is working
  1. Verify that your Internet connection is functioning and try your install again.
  2. Open a website such as www.google.com to see if the internet connection is working.
  3. If it is not then you may need help from your ISP or a qualified technician.
Step 2 : Change your browser setting to disable proxy server
  1. If your computer is part of a home or office network that is connected to the internet with a common connection, the chances are your requests to the web are being routed through a proxy server.
  2. Open your browser say the Internet Explorer or Google Chrome or Mozilla Firefox.
  3. Open the browser LAN Settings and make sure “Use proxy server for your LAN” is not selected.
  4. Click Apply & OK.
  5. Try downloading Norton software, and if it still fails go to Step 3.
Step 3 : Uninstall any third-party security software.
  1. Check if you have any third-party Security or Firewall software present.
  2. Open the “Add or Remove Program” control panel applet.
  3. If you find a Non-Norton security software, select it, and uninstall it.
  4. Try downloading Norton software, and if it still fails go to Step 4.
Step 4 : Check for any Virus Infection
  1. Download the Norton’s Power Eraser tool from https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20100824120155EN_EndUserProfile_en_us
  2. Follow the instructions to install this tool, and scan your computer for viruses, and retry downloading Norton Security software.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 0800 031 4181.