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Norton™ Security Installation Errors

Install / Uninstall Issues
Unable to Download Norton
Norton Installation Errors
Unable to Update Norton
Uninstall Norton Security
Disable Norton Security
Install Norton Identity Safe
Problem Description:
When installing Norton Security products your download process may give specific error codes. The error codes can be Error 8504 or Norton Error 3048-3 or other such number. These error code numbers are not very helpful in understanding the nature of the problem.
Affected Products:
Norton 360; Norton 360 Premier Edition; Norton Internet Security; Norton AntiVirus; Norton Internet Security for Mac; Norton AntiVirus for Mac
Cause of the Problem:
  • Norton installation or configuration files may be corrupted.
  • Conflict with a previous version of Norton installed on computer.
  • Conflict with another security software is blocking installation.
Instructions for Fixing the Norton Installation Problem :
Step 1 : Try fixing Norton Configuration & Setup files
  1. Install and run the Norton Autofix tool.
  2. Norton Autofix automatically checks and fixes issues with the installation of your Norton product, or services that are not running optimally on your computer.
  3. For Norton Security or Norton Security with Backup: Click Help, and then select Get Support.
  4. For Norton 360 or Norton Internet Security or Norton AntiVirus: Click Support, and then select Get Support.
  5. Restart your computer, and try installation again. If it still fails go to Step 2.
Step 2 : Remove completely older version of Norton
  1. The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton System Works 12.0 from your computer. make sure that you have the installation CDs to reinstall the product.
  2. Download the Norton Removal Tool & Save the file to the Windows desktop.
  3. On the Windows desktop, double-click the Norton Removal Tool icon. Follow the on-screen instructions.
  4. Restart your computer. After the computer restarts, follow the on-screen instructions to reinstall your Norton product. If it still fails go to Step 3.
Step 3 : Uninstall any third-party security software.
  1. Check if you have any third-party Security or Firewall software present.
  2. Open the “Add or Remove Program” control panel applet.
  3. If you find a Non-Norton security software, select it, and uninstall it.
  4. Try installing Norton software.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 0800 068 4656.