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Norton™ Blocking Internet Connection

Install / Uninstall Issues
Unable to Download Norton
Norton Installation Errors
Unable to Update Norton
Uninstall Norton Security
Disable Norton Security
Install Norton Identity Safe
Problem Description:
Norton Firewall is designed to block hackers from gaining access to your computer. However if the firewall is not configured properly it may block certain ports or applications from connecting to the internet.
Affected Products:
Norton 360; Norton 360 Premier Edition; Norton Internet Security; Norton AntiVirus; Norton Internet Security for Mac; Norton AntiVirus for Mac
Cause of the Problem:
  • Norton Firewall is not configured properly.
  • Another Firewall is conflicting with Norton Firewall.
  • Some other networking issue is blocking internet access.
Fixing Norton Internet Connection Problem :
Step 1 : Check Internet Connectivity
  1. Open your browser.
  2. Try opening one of your favorite sites of search engine search as www.google.com or www.bing.com.
  3. If you can access the website go to Step 2.
  4. If you cannot access the website go to Step 3.
Step 2 : Restore Smart Firewall Defaults
  1. Since you can access the common search engines, your internet connection is working. The problem is specific to a website or an application that may be blocked by Norton Smart Firewall.
  2. In the Firewall options window, click the Turn Off button. Norton will confirm that you want to disable the service with a popup message.
  3. Test the application or the website that you cannot connect to.
  4. If you cannot connect to the internet, turn on the firewall. You need help from a qualified technician.
  5. If you can connect to the internet the problem is with Norton Smart Firewall configuration. You need help from a qualified technician.
Step 3 : Temporarily Turn Off Norton Smart Firewall
  1. Start your Norton product. Click Settings.
  2. Depending on your Norton product, do one of the following:
  3. For Norton Internet Security: On the Network tab, from the left pane, click Smart Firewall.
  4. For Norton 360 or Norton Security: Under Detailed Settings, click Firewall.
  5. Next to Smart Firewall, click the status indicator to turn it Off.
  6. In the Protection Alert dialog box, from the drop-down menu, select Permanently, and then click OK.
  7. Restart your computer & retest your internet connection.
If above steps did not help fix your problem, you need assistance from a certified technician. Please call GuruAid at 0800 068 4656.